A Banking Customer Service Manager works in a branch, and deals with professional or private clients/customers. Under the responsibility of a branch manager, they provide clients with support and financial advice. They sell new financial products to meet client needs.
They stay informed about and ensure they are trained in all the products and services offered by their bank.
They manage their client portfolio and oversee client accounts.
They meet with clients, advise them and develop customer loyalty.
They study the needs of their clients and offer them suitable financial products. They advise them on investments.
They put together financing packages and assess the risks.
3 years of post-High School education
Junior: €25,000 - €35,000
Experienced: up to €50,000